Frank Rogala

Avoid and Report Fake Webmaster Support Calls from Google

Google Called Me?

Nothing is more maddening than hearing from one of our web clients that someone claiming to be from Google has called them about improving their web page ranking. Just today one of our clients got a caller who said he was from Google. Usually the caller from "Google" says there is some kind of problem with your web page that they can help with. Trust me when I say that Google does not make these types of calls. If you are an Adwords customer, you may expect a call to help you use new and updated features better, but those are usually proceeded by a communication from a trusted email address or within your actual Adwords account.

Who Am I?

I operate the Search Engine Optimization (SEO) firm which has been in business since 1999. We handle everything including large national eCommerce sites as well as smaller local sites, say for the plumber next door.

But I Want Higher Ranking on Google!

A lot of changes have happened in how Google indexes content on the web in the past two years, which have left many people desperate. Beware of firms that promise first page results (no one can). Chances are they will try to sell you on "tricks" or "fixes." The days of those types of tactics are long gone. Today, getting ranking is like anything else, it takes continuing hard work.

Do You Really Need a Web Page?

Because of the changes in how Google works, we now talk many clients out of getting their own web page if we believe a focus on using existing social networking platforms would produce better results (as in many cases it does).

How To See If The Call Is On The Level

Here is one way to see if the person calling you is on the level:

First, don't do any talking or negotiating with them. Tell them the person they need to talk to will have to call them back and take a message.

This phone number was 1-800-259-5548 from "Scout." A simple search on the web revealed the company to be So beware of working with this "ScoutSEM" company that is using fraudulent telemarketing to sell its services.

Fraudulent call from Google

This is the company that fraudulently informed one of our clients that they were calling from "Google."

As a reputable firm, we have never resulted to these type of tactics, in fact, reputable firms won't come looking for you. Reputable SEO firms like ours are busy with their happy clients. That is why finding a good SEO company usually is best done by asking your business contacts who they recommend.

I am sure this company will change their tactics when they see this blog so the following method of vetting may not be foolproof for long - but it is a good start.

If you get a call like this, get a return phone number and "Google it." when you find that the firm is not Google - leave a comment here to report them so that others can find this and help stop these deceptive practices.


Our advice - If you need help with your web ranking be very careful of wild, unrealistic promises.  Contact us at  🙂


Update July 23, 2014.  I just got an automated call saying it was from "Google" (it was not).  Offering me a "front page position that just opened up."  Ha!  Don't be a sucker!  Beware the false, misleading, fraudulent calls from (617) 752-2951.

6 comments for “Avoid and Report Fake Webmaster Support Calls from Google

  1. April 2, 2019 at 1:59 pm

    I got a robo call that said I had a bad review and I should call the 0284 number. I did and they started to attempt to sell a service. I did get a bad review, but I don’t know the person that left it. Joe Jarrell is NOT one of my customers.

  2. Traci
    March 13, 2019 at 10:59 am

    yes they called me too saying they wanted to help me remove a negative review on google

  3. Andrew Goyer
    May 24, 2016 at 12:55 pm

    Rochelle called me from 201-639-5075 (“Starnet Paete” on my caller ID) and said my company’s listing with Google was incomplete and I should call 1-800-259-5548.

  4. Kristen
    December 10, 2015 at 9:22 am

    Claimed they are from Google listing. The actual number that called us was 321-732-4497. It’s an automated call and i have (on may occasions) waited to talk to a rep and every time I asked to be removed from the call list they hang up. This has been going on over a year and it’s a business. I finally talked to a Katrina today and after an attitude on both our parts she hung up. Called back and spoke to her again and same thing. Called a 3rd time and talked to Lorette and she hangs up also. Now getting really sick and tired of this I call back a 4th time. Talked to an Alex (getting a little smarter this time) I asked if he was from Google. He said they were partner’s. I asked the name of their company and he said Scout Industries. I called the corporate HQ and they also told me they were partners with Google. I told him to remove us and filed a complaint against Katrina and Lorette (which I’m sure nothing will be done). I then called Googles HQ. They told me this is a scam and to file a complaint with, which I did. It has been a pain and after spending 1/2 my work day dealing with this mess hopefully we will not receive any more calls.

  5. Kramer
    April 3, 2015 at 6:22 pm

    Andy from “scout” called and left an 800 number (1-800-259-5548 ext: 1022) said if we did not register with them we would not show on the Google search engine any longer. The other number he left was 714-912-0298. I thought it was a little fishy when I called the “714” number and it was a regular automated voice mail associated with that phone number, especially for being “google”! They are Frauds!!! Scammers!!!

  6. Mr Lee
    June 19, 2014 at 12:49 pm

    The owner of Best bargain beverage was contacted and he paid $299 for premium ad. Now they will not answer phone calls at 1-800-259-5548

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