{"id":1622,"date":"2019-10-03T17:14:16","date_gmt":"2019-10-04T00:14:16","guid":{"rendered":"http:\/\/frankrogala.com\/blog\/?p=1622"},"modified":"2019-10-03T17:14:18","modified_gmt":"2019-10-04T00:14:18","slug":"sharpe-mini-cooper-of-grand-rapids-beware","status":"publish","type":"post","link":"https:\/\/frankrogala.com\/blog\/sharpe-mini-cooper-of-grand-rapids-beware\/","title":{"rendered":"Sharpe Mini Cooper of Grand Rapids – Beware"},"content":{"rendered":"\n

Long story short- if you have to take a car to Sharpe BMW\/Mini Cooper in Grand Rapids:<\/strong>

Video your car (walk around it slow) when you drop it off, and again when you pick it up\u00a0 - BEFORE you drive it off the lot.\u00a0 If I had, it would have saved me thousands of dollars!<\/span><\/p>\n

I had a friend to visit in GR so I made an appointment at Sharpe BMW, 1010 28th St SE, Grand Rapids, MI 49508,\u00a0 for my 2005 Mini Cooper S - to check the air conditioner & oil change.<\/span><\/p>\n

They got the air working. I expected the oil monitor to be reset. It was not. Suspecting the oil had not been changed, I asked & found out that the oil was changed but the mechanic had neglected to reset the monitor. I was informed the muffler needed replacement (quoted $1600 to $1800). Having my own mechanics, I wanted to see how difficult the repair & parts were before committing to that. On the way down, not being familiar with the passenger seat (I usually drive), & wanting to recline, I somehow clicked the releases in a way that made my seat permanently recline. I forgot to mention it when I dropped the car off, & now the staff said that it was too late for the mechanics to look at it. They did let me know a seat would cost $800 for the back or if it needed the whole seat - $1500-$1800?! We had only paid $1,500 for the car.<\/span><\/p>\n

On the way home, I noticed the car lacked power, also a light appeared on the dash saying the gas cap was not tight. The cap seemed tight - but the light did not go away.<\/span><\/p>\n

I ordered a new gas cap. When I installed it, even though it was supposed to fit, it didn\u2019t allow the cap cover to close. I had to order another one. The gas cap light still came right back on for both gas caps.<\/span><\/p>\n

Up on a lift (to inspect the muffler) I noticed a hose unplugged. I could see where it plugged back in - after doing that the power was restored & the gas cap light went out! In the mechanics manual, I found out this hose went to half of the turbo. That was $45 in gas caps (I had to buy two), not to mention the irritation of disposing of the apparently \u201cfine\u201d original cap.<\/span><\/p>\n

I found a muffler for $300 & the repair was not much of an issue for my own mechanics. Not sure why that repair was nearly $2,000 for Sharpe to accomplish - other than it seems to be their \u201cnumber\u201d to do much of anything.<\/span><\/p>\n

I discovered Sharp had broken my dipstick off. Mini Cooper dipsticks are plastic & bend & it is understandable that it could break - but it would have been nice to have been told that they broke it. $$<\/span><\/p>\n

I was unhappy to discover the seat not coming up is a common, known, easily fixed issue. There are online videos (one put out by BMW) not to mention forums that explain how this simple fix works.\u00a0<\/span><\/p>\n

I had to return to GR for an event & it was a chance to address a recall notice, also we had noticed an oil cooler leak that looked like a job for the dealer.\u00a0\u00a0<\/span><\/p>\n

The Sharpe mechanic found that the control arm bushings needed replacement. That meant we needed an alignment which would take an extra day. This ended up being a 3 day affair.<\/span><\/p>\n

When I got a call that the car was READY. I was located about 30 min away - but I told them I would be right there. When I got there, after waiting 10 minutes (remember, they called to tell me it was \u201cready\u201d) I was told, \u201cit needed to be washed.\u201d If it was \u201cready\u201d why wasn\u2019t the car washed & sitting there? It took nearly another HOUR before my car was brought out - very ODD!<\/span><\/p>\n

Finally, when the car was brought out, it was dripping wet! I grabbed a cloth to wipe the windows off so that I wouldn\u2019t get water spots. It didn\u2019t occur to me to examine the car closely, but I now know that this was someone\u2019s way of trying to hide the damage that I found when I got home. Focusing on getting water spots off my windows I missed the damage. When I left the dealer I went to an empty driveway & loaded up my things from my friend's house - then drove to northern Michigan.<\/span><\/p>\n

In the morning, I discovered the car had been hit (I have a remote driveway & no one else uses it - it did not get hit here). The damage was not easy to see, as evidenced by the photos, but it went into the underbody & was expensive to fix.<\/span><\/p>\n

\"Damage

Damage to 2005 Mini Cooper near headlight<\/p><\/div>\n

\"Damage

The paint on the bumper is evidence the car was hit. The paint was immaculate prior to the repair at Sharpe BMW Mini Cooper of Grand Rapids, MI<\/p><\/div>\n

\"Damage

The lines of the Mini Cooper are straight, it is subtle but you can see they have been deformed by impact<\/p><\/div>\n

An attorney advised me that dealers could be impossible to pin down over proving damages like this. Since I had left before discovering the damage, he said there was no way to prove them responsible. My only recourse was to report it as a hit & run.\u00a0<\/span><\/p>\n

A 2005 Mini Cooper means finding parts is a hassle & it took my trusted restoration shop nearly 2 weeks of getting wrong parts from suppliers who had mislabeled them, returning them, etc. to get it right.<\/span><\/p>\n

The damage is worse than the photos reveal, the undercarriage of the bumper had to be replaced & in order to get the paint to match-the hood had to be repainted. The repairs cost $3,000 & I had a $500 deductible on my insurance - again $$$<\/span><\/p>\n

Worse, my insurance company took exception to the fact I was in MI (but am a resident of CA) which resulting in having to switch insurance companies - just after a claim - which effectively doubled my insurance costs. More $$$<\/span><\/p>\n

Something is very wrong here. I recommend everyone be very careful. Video your car upon dropping it off & picking it up.<\/span><\/p>\n

I don\u2019t leave bad reviews lightly, but there is a price to be paid for the lack of supervision that would allow your staff to get away with stunts like this.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Long story short- if you have to take a car to Sharpe BMW\/Mini Cooper in Grand Rapids:Video your car (walk around it slow) when you drop it off, and again when you pick it up\u00a0 - BEFORE you drive it off the lot.\u00a0 If I had, it would have saved me thousands of dollars! I…<\/p>

Read more →<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[271,233,243],"tags":[270,267,268],"class_list":["post-1622","post","type-post","status-publish","format-standard","hentry","category-auto-repair","category-review","category-reviews","tag-mini-cooper-damage","tag-sharpe-bmw","tag-sharpe-grand-rapids-mi"],"yoast_head":"\nSharpe Mini Cooper of Grand Rapids - Beware - Frank Rogala<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/frankrogala.com\/blog\/sharpe-mini-cooper-of-grand-rapids-beware\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sharpe Mini Cooper of Grand Rapids - Beware - Frank Rogala\" \/>\n<meta property=\"og:description\" content=\"Long story short- if you have to take a car to Sharpe BMW\/Mini Cooper in Grand Rapids:Video your car (walk around it slow) when you drop it off, and again when you pick it up\u00a0 - BEFORE you drive it off the lot.\u00a0 If I had, it would have saved me thousands of dollars! 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